ep77's Privacy Policy

ep77 (referred to in this policy as "we", "our", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. We place the highest importance on the privacy of personal information for all our users.

This privacy policy explains what information is collected when you use the ep77 website or services, how that information is used, under what circumstances it may be shared with third parties, and what steps we take to protect your information.

This platform is intended only for individuals aged 21 or older. By using our services, you confirm that you agree to this privacy policy.

When registering an account and using services on ep77, we collect the following types of information:

1.1 Identifying Information

When you create an account or use services on ep77, we collect the following information directly from you:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)
• Password (stored in encrypted form)

1.2 Financial Information

Payment-related information is collected for deposits and withdrawals. ep77 currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. The mobile number or bank account details associated with these services may be collected.

1.3 Usage Information

When you use our platform, the following information may be collected automatically:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Page visit history and duration
• Referral source (how you arrived at our site)

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies. Cookies are small text files stored in your browser. They help improve our site's functionality, remember your preferences, and make the user experience more personalised. You can manage cookies from your browser settings, but disabling cookies may limit some services.

ep77 uses collected information only for legitimate and specific purposes. We use your information for the following reasons:

2.1 Account and Service Management

• Creating, verifying, and managing your account
• Keeping the login process secure
• Verifying your age (confirming 21+)
• Processing deposits and withdrawals
• Applying bonuses and promotional offers

2.2 Security and Safety

• Detecting and preventing fraudulent activity
• Preventing unauthorised access
• Conducting necessary verifications to prevent money laundering
• Ensuring responsible gaming

2.3 Customer Support

• Resolving your complaints and questions
• Providing support via live chat and email
• Tracking the history of your previous requests

2.4 Service Improvement

• Identifying and fixing platform issues
• Further improving the user experience
• Analysing data to develop new features and services

2.5 Communications

• Sending important account notifications
• Sending security-related alerts
• Informing you about changes to our policies

ep77 never sells your personal information to third parties. However, in specific circumstances we may share limited information:

3.1 Service Provider Partners

Information required to process payments (bKash, Nagad, Rocket, Upay, and bank transfer) is shared with the relevant payment service providers. These partners have their own privacy policies and cannot use your information beyond the purposes we specify.

3.2 Legal Obligations

If disclosure of information is required by a court order, direction from a government authority, or applicable law, ep77 is obliged to provide the necessary information to the relevant authority.

3.3 Fraud and Security

If fraudulent activity, money laundering, or other illegal conduct is detected, we may provide information to the relevant authorities.

3.4 Business Transfers

In the event of a company merger, acquisition, or other business restructuring, user information may be transferred to the new entity. This policy will continue to apply in such cases.

As a safe and reliable platform, ep77 uses industry-standard security technology to protect your information:

4.1 Encryption Technology

Our website uses SSL (Secure Sockets Layer) encryption. This means all information transmitted between your browser and our servers is fully encrypted. Sensitive data, such as passwords, is always stored in encrypted form.

4.2 Access Control

Only authorised staff can access your personal information. Each staff member can only access the information they need to perform their duties. All access is logged and reviewed regularly.

4.3 Server Security

Our servers are operated in secure data centres. Regular security audits and updates are carried out. Firewalls and other security measures are in place to prevent unauthorised access.

4.4 Password Protection

Your password is always stored in hashed form — meaning our staff can never see your original password. We recommend that you use a strong password and do not share it with anyone.

ep77 retains your information only for as long as necessary. Retention periods for different types of information are as follows:

• Account information: For as long as your account is active, and for the period required to meet applicable legal obligations after the account is closed.
• Financial transaction records: For the period specified under applicable financial law.
• Communication history: For the period required for customer support purposes.
• Cookie data: Depending on the type of cookie — session cookies are deleted when the browser is closed, while persistent cookies remain for a set period.
• Marketing consent: Until you withdraw your consent.

Once the retention period ends, we securely delete or anonymise the information.

As a user of ep77, you have certain rights over your own information:

6.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of the stored information.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information.

6.4 Right to Restrict Processing

In some cases you may request that the processing of your information be restricted. While such a request is being considered, processing of your information will be temporarily suspended.

6.5 Right to Withdraw Consent

If you have given consent for marketing communications, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

ep77 is a service intended only for individuals aged 21 or older. We do not intentionally collect information from minors.

Age is verified during the registration process. If we become aware that information from a minor has been collected inadvertently, we will delete that information immediately and close the associated account.

If you become aware that a minor is using our platform, please notify us at [email protected].

Our platform may contain references to third-party services, such as payment providers. These third parties have their own privacy policies, and ep77 is not responsible for how they handle information.

We advise you to read the privacy policy of any third-party service before using it.

ep77 may update this privacy policy from time to time. For any significant changes, we will:

• Send a notification to your registered email
• Display a prominent notice on the website
• Update the "Last Updated" date at the top of the page

If you continue to use our services after any changes, this will be taken as acceptance of the updated policy. We recommend that you review this page regularly.

In certain circumstances you may request to receive your information in a structured, commonly used, and machine-readable format (data portability).

Our services are operated for users in Bangladesh. However, due to technical infrastructure, some information may be stored on servers located in various countries. In such cases, we ensure that your information remains protected by this privacy policy wherever it is held.

If you have any concerns or complaints about how your information is handled, we are committed to resolving them. The process for submitting a complaint:

1. Contact us first: Send an email directly to [email protected] or reach us via 24/7 live chat. Clearly state the subject of your complaint and any relevant details.
2. Investigation process: We will review your complaint and work to resolve it as quickly as possible.
3. Resolution: We will inform you of the investigation outcome and the steps taken.

We believe that any concern can be resolved through direct communication. Your satisfaction is our priority.